REFUND POLICY

1. General Refund Policy

1.1 All sales are final. Payments for food, beverages, and services at V’s Paradise are non-refundable unless otherwise stated in this policy.
1.2 Refunds or adjustments may be considered only in cases of service errors, food quality issues, or management-approved circumstances.

2. Reservations & Cancellations

2.1 Standard Reservations
    •    Reservations can be canceled up to 24 hours in advance without penalty.
    •    Failure to cancel within this timeframe may result in a no-show fee or loss of any pre-paid deposits.

2.2 Large Party Bookings (6 or more guests)
    •    A deposit may be required to secure reservations for large groups or private dining events.
    •    Deposits are non-refundable if the cancellation occurs less than 48 hours before the scheduled reservation.

2.3 Special Events & Private Dining
    •    Event bookings require a non-refundable deposit at the time of reservation.
    •    Full payment may be required in advance for exclusive or high-demand events.
    •    Cancellations within 72 hours of the event are non-refundable, but guests may be eligible for a credit toward a future booking.

3. Food & Beverage Purchases

3.1 Dine-In & Takeout Orders
    •    Refunds will not be provided for food or drink purchases once they have been prepared and served.
    •    If there is an issue with an order (incorrect item, food quality concerns, or allergies not accommodated), we will remake the order or offer a replacement at no extra charge.

3.2 Alcoholic Beverages
    •    Due to state regulations, we do not offer refunds on alcoholic beverages unless there is a verifiable issue with the drink itself.

4. Payment Disputes & Adjustments

4.1 Duplicate Charges or Billing Errors
    •    If a customer is incorrectly charged for their meal or services, we will investigate the issue and provide a refund or adjustment if applicable.
    •    Proof of payment may be required for verification.

4.2 Gift Cards & Vouchers
    •    Gift card sales are final and non-refundable.
    •    Lost or stolen gift cards will not be replaced unless proof of purchase is provided.

5. Event & Live Entertainment Refunds

5.1 Ticketed Events & Cover Charges
    •    Tickets purchased for special performances, DJ nights, or live entertainment are non-refundable.
    •    If an event is canceled by the restaurant, customers will be eligible for a full refund or credit toward a future event.

6. Force Majeure & Unexpected Circumstances

6.1 Restaurant Closures & Service Interruptions
    •    If V’s Paradise is forced to close due to unforeseen circumstances (e.g., natural disasters, government restrictions, emergencies), refunds or credits may be issued at the discretion of management.